Accessibility
Tours for everyone
At Mystic Mountain Tours, we take great pride in our commitment to providing extraordinary and unforgettable tour experiences that are both inclusive and accessible to all. We are dedicated to continuously enhancing the quality of our tours to ensure that every guest can participate and enjoy our adventures to the fullest.
Recommended accessible tours
Among our wide range of tours, we are dedicated to offering the most adaptable and adjustable options to cater to various accessibility needs. At Mystic Mountain Tours, we’re not only committed to providing accessible choices but also open to discussing and accommodating individual needs, ensuring that we can design the perfect day for every visitor.
Below we have listed our top four recommended tours that we believe are most adaptable for catering to accessible needs. We understand that needs differ, and encourage you to reach out to us to discuss how we can create a great tour for you.
How we can cater to you
At Mystic Mountain Tours, your comfort and enjoyment are not just our priorities; they’re our passion. We take immense pride in curating experiences that leave you with cherished memories, and we genuinely care about your needs and preferences.
Our dedicated owners have a deep-seated commitment to ensuring that every visitor has the best day out possible. We believe in the power of personalisation and are more than happy to go the extra mile to cater to your individual needs.
Please, don’t hesitate to reach out and inquire about our tours; your safety, satisfaction, and delight are at the heart of what we do. Join us at Mystic Mountain Tours, where your adventure begins with a warm welcome and a promise of an extraordinary journey tailored just for you.
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FAQs
Absolutely, we are prepared to accommodate individuals who are blind or have low vision. Our team is dedicated to providing support both on and off the bus to ensure your safety and confidence throughout the tour.
We have welcomed vision-impaired guests in the past and understand the importance of a comfortable and secure experience. Please don’t hesitate to let us know how we can assist you – we are more than happy to provide any necessary support to make your tour safe and enjoyable.
While our bus does not have wheelchair facilities, we are fully equipped to assist walkers. Our team provides dedicated assistance for boarding and disembarking the bus and is highly accommodating of these specific needs. We ensure that there is always a driver stationed next to the door, irrespective of the type of assistance required, to maintain a seamless and inclusive service for everyone.
Please be assured that we treat all passengers with the utmost respect and discretion, so you can feel entirely comfortable and at ease with any unique requirements you may have. Your comfort and convenience are our top priorities.
Certainly, we welcome guests who are deaf or have low hearing. Our dedicated team is committed to ensuring your comfort and confidence during the tour. We have had the pleasure of welcoming guests with hearing impairments in the past, and we deeply value the importance of a seamless and enjoyable experience for all.
Please feel free to inform us of any specific needs or preferences, as we are wholeheartedly devoted to providing the support necessary to make your tour truly memorable.
Regrettably, we are presently unable to accommodate wheelchairs or mobility scooters on our tours. However, we offer a wonderful alternative for those with their own transportation – you are more than welcome to travel alongside us and participate in the tour at each of our designated stops along the way.
During our tours, we make stops at diverse locations and tailor our itinerary to accommodate the preferences and needs of our tour group. At most of our stopping points, you’ll find a range of menu options to choose from. Many places have gluten free and coeliac/celiac options. In cases where your dietary requirements are highly specific, we warmly welcome you to bring your own food.
We encourage you to reach out to us so we can engage in a discussion about your individual needs, allowing us to make advance arrangements with the venues we visit to ensure your dining experience aligns perfectly with your expectations.
We are more than happy to discuss your needs to create or suggest a suitable tour just right for you.
We would love to discuss how we can build a tour that is complementary to a great tour experience for your needs. We have 20+ years of experience in the region and the types of experiences that would be complementary to your needs.
Depending on the tour – we have great knowledge of facilities for each tour experience – please get in touch with us to discuss your needs.
While we don’t offer translation services, we have successfully hosted numerous tours with groups from overseas. Our tours provide a multi-sensory experience, encompassing the joys of taste, breathtaking scenery, delightful aromas, and captivating sights, making language barriers less of a concern. Your journey with us will be filled with smiles and sensory delights, ensuring a memorable experience that transcends language boundaries
We are happy to discuss your needs if you see a particular tour you are interested in. However, the following tours we recommend as they are easily adjustable and a mix of sensory delights.
We also welcome enquiries for a curated private tour designed specifically for you.
Whilst it is unfortunately unviable for us to discount our tours too much, we certainly are open to discussing how we can accommodate your needs so our tours are inclusive as possible.
Absolutely! Please get in touch with us to plan your tour.